All Velvet Moon Apparel is created on-demand as a part of our zero-inventory policy to eliminate over-production waste. While this means that you are receiving something created just for you, it also means it takes a little while longer to reach you! Read about our production and shipping times below.

Production: Production times vary with each purchase, but range between 2-5 business days (averaging at around 3). A large number of our items are hand-sewn upon order, before going through the DTG (direct to garment) printing process. This is because we chose primary partners and suppliers who share similar zero-inventory and waste-reduction policies.

Shipping: Our shipping times also vary per item, and we can only provide estimates rather than guarantees. However, on average please expect a delivery 12-15 days after production. Many items will be delivered much sooner than this, but this is a safe amount of time to plan for. In order to keep our prices as low as possible for our customers, without compromising the quality of our products, we do not offer expedited shipping at this time.

We will send you a tracking link as soon as there is one available!

P.O. Boxes: Many of our items cannot fit into a PO Box, or are shipped with a carrier other than USPS. If you have chosen a PO Box for your delivery address, it may take additional time for your product to be delivered to you.

You’ve waited through the production and shipping process, only to find that your item doesn’t fit! Do you have to do it all over again? Answer: God, we hope not.

If this happens, please submit a return or exchange request by clicking , and let us know that the item did not fit, and whether you would like a replacement or refund. We will reach out to you to figure out exactly what is wrong with our product, and how to make it right!

Sending Pictures: We may ask you to send us pictures of you wearing your item, so that we can understand and rectify any issues with our design. This will also help us guarantee that the new item we send you will be satisfactory, allowing us to avoid additional production and shipping times.

If you cannot fit your item comfortably, or simply feel uncomfortable sharing photos with us, no worries whatsoever! We may just ask you some additional questions to acquire the same information.

Wait-times for size exchanges: For our dresses and hoodies, we try to keep two size alternatives on hand so that you can size up or down without needing to wait too long. We start the production on these alternatives as soon as you submit your order, and save them for future customers if you do not need them.

However, this means that if you require an exchange that is more than one size smaller or larger, we are not guaranteed to have this on hand. For cases like these, pictures are very helpful to guarantee that your item replacement will only need to be ordered once.

Bodies come in a diversity of shapes and sizes, and it’s unrealistic to expect the categories of “small, medium, large,” etc. to make sense. We really get it. It’s our perogative to help you feel beautiful at every step of your purchasing process!

We understand how disappointing it can be to receive a long-awaited item only to find that it does not fit or appear as expected. If this is the case, we will do everything on our end to work with you on correcting issues with your item and to improve future purchasing experiences.

Refunds and Exchanges: Please click here to see our return/exchange process.

For any returns or exchanges that are unrelated to sizing concerns, please submit your request within two weeks of receiving your order. We will still work with you after two weeks, but this timeframe allows us the most flexibility when it comes to solutions we can offer.

Refunds: If your concerns cannot be resolved through a return or exchange, we do offer partial or full refunds on a case-by-case basis. You can submit a request through the same form you would use for returns, exchanges, and cancellations. We may ask you to provide pictures of a defective item, or provide an explanation for your refund request.

Although we reserve the right to handle refund requests on a case-by-case basis, this is largely so that we can tailor our response to meet your specific needs.

Due to our anti-fast-fashion process, it is wise to plan at least one month in advance when it comes to purchasing apparel items as gifts. Our apparel production and standard shipping times can take up to 20 days (this is not standard! Just a worst-case scenario, considering delivery complications, etc.), so this can make it difficult to order in time for birthdays, holidays, anniversaries, and events.

Some quicker options that we recommend are our journals that ship within a week (or two days if ordered on Amazon Prime) or even a Velvet Moon Gift Card, which is delivered instantly and electronically!

Additionally, although we observe a zero-inventory policy, we will occasionally release holiday themed products that can be shipped upon order. Sign up for our Velvet Moon Newsletter to see know when this happens!

In circumstances such as these when we do carry bulk inventory, our stock is time-limited and unpurchased items are donated to local communities in need.

Cancellations: Because we are eager to get your items to you, we typically begin the production process as quickly as possible. However, if you have made an order by mistake, you will be able to cancel it before 9 AM the next business day for a full refund, no questions asked. Just submit a cancellation request (click here), and be sure to include your order number.

Partial Cancellations: If you only want to cancel parts of your order, please be sure to specify which items. Depending on where your order is in the production process, we may be able to cancel certain items - but it is possible that you will need to submit an entirely new order.

Late Cancellations: For cancellation requests that take place after 9am the next business day, we handle these on a case by case basis. After a product has already shipped to you, there is very little we can do. But remember that you can always reach out to our customer service support, and we will work with you actively to understand and resolve your situation.

Undeliverable Products: We will send you a tracking link for your order as soon as there is one available. Please follow along with this link to look out for any delivery complications. If you run into delivery complications, please email us at support@velvetmoon.beauty with your order number, and we will work with you to find a solution.

Lost or Missing Orders: If your order is lost, stolen, or missing, please email us at orders@velvetmoon.beauty. Please include your order number. We will work closely with you and our carriers to figure out what has happened, and replace your item if necessary.